Our Zero Tolerance Policy

Marpole Medical does not tolerate:

• Aggressive or vulgar language

• Discriminatory remarks

• Threats or threatening behaviour

  Immediate action will be taken when the incidents described above occur. Offending individuals will be removed and discharged from the clinic.

Prescription Renew

Please book an appointment with your physician to renew your prescription.

Cancellations and Appointment No Shows

We require 24 hours notice of cancellation for appointments. The fee for a missed appointment or appointment cancelled at short notice is: $25.00 for 15 minutes appointment and $50 for 30 minutes appointment.

Test Results

If you have a labwork/test ordered, we encourage you to book a follow-up appointment online or monitor your voicemail or email for a recall notice.

Most bloodwork results are available between 1-14 days.

X-ray, ultrasound, CT and MRI results are usually available within 1-7 days.

PAP tests can take up to 6 weeks for results to be available.

Prenatal genetic screening results can take 2-3 weeks.

Health Gateway website now provides secure and convenient access to your health records in British Columbia.

Referrals

We will do our best to organize specialist referrals and hospital investigations promptly.

However, wait times are often long. Should you not receive a follow-up from us regarding specialist referrals or hospital investigations within two (2) months (or earlier for urgent matters), please inquire at our clinic about the status of your referral.